How To Cancel Canva Subscription
Before you proceed with cancellation, it’s important to understand the type of subscription you have. Canva offers different plans such as Canva Pro, Canva for Enterprise, and even occasional promotional trials.
Knowing your subscription details will help ensure that you follow the correct process for cancellation and are aware of any potential refund policies or pro-rated charges.
- Log in to your Canva account
- Navigate to the Canva website and sign in with your credentials.
- Access the account settings
- Click on your profile icon in the top corner to open the account menu.
- Select ‘Account settings’ from the dropdown.
- Manage your subscription
- From the account settings, find the ‘Billing & Teams’ tab.
- Click on ‘Subscriptions’ to view your current plan details.
- Cancel your subscription
- Under your subscription details, look for an option to cancel your plan.
- Follow the prompts to confirm the cancellation.
- Verify the cancellation
- After cancellation, you should receive an email confirming the change to your account.
- Check your account settings to ensure that the subscription shows as cancelled.
| Feature | Canva Free | Canva Pro | Canva for Enterprise |
|---|---|---|---|
| Monthly Price | Free | $12.95 | Contact Sales |
| Design Templates | Limited | Unlimited | Unlimited + Advanced |
| Team Members | 1 | Up to 5 | Customizable |
| Storage | 5GB | 100GB | Unlimited |
| Support | Priority Support | Dedicated Support |
Steps to Cancel on Desktop
If you’re using Canva on a desktop, the process to cancel your subscription is straightforward. First, sign in to your account and click on your profile icon. From there, navigate to the Account settings and look for the Billing & Teams section. This is where you can manage your subscription settings and proceed with the cancellation.
Canceling Through Mobile App
For users who prefer to use Canva on their mobile devices, the process differs slightly. Open your Canva app and access your account settings. Depending on whether you’re using an iOS or Android device, you’ll follow platform-specific instructions to reach the subscription management area, where you can then cancel your Canva subscription.
Dealing with App Store and Play Store Subscriptions
If you subscribed to Canva through the Apple App Store or Google Play Store, you need to cancel it directly through these services. For iOS users, this involves going to the Settings app, tapping on your Apple ID, and then selecting Subscriptions. Android users will open the Google Play Store, tap on the menu, and select Subscriptions. From there, you can find Canva and cancel your subscription.
Understanding the Cancellation Policy
It’s crucial to familiarize yourself with Canva’s cancellation policy. Typically, you must cancel your subscription before the next billing cycle to avoid being charged. However, Canva may have specific terms regarding cancellations for trial periods or annual subscriptions. Always review these policies to avoid unexpected charges.
What Happens After Cancellation?
After you have successfully cancelled your Canva subscription, you’ll typically retain access to the premium features until the end of the current billing period. Once this period ends, your account will revert to the free version of Canva, and you will lose access to any Pro features. It’s important to note that any designs created with Pro elements may be watermarked or restricted after the downgrade. Read more about Canva Font Pairings here.
Requesting a Refund
In some cases, you may be eligible for a refund after cancelling your Canva subscription. This usually depends on how long it has been since the charge occurred and the terms of service you agreed to upon subscription. To request a refund, you will likely need to get in touch with Canva’s customer support and provide details of your account and billing.
Double-Checking Cancellation
After cancelling, it’s a good practice to double-check that your subscription has indeed been terminated. You can do this by reviewing your account settings or checking your email for a confirmation of cancellation. This ensures that there are no errors or continued charges and that your cancellation request has been fully processed.
Canva’s Customer Support
If you encounter any issues or have questions during the cancellation process, Canva’s customer support is available to assist you. You can reach out to them via the Canva website or app. They can help clarify any confusion regarding your subscription status and provide guidance on the steps to take if you’re having trouble cancelling. Read more about Canva Logo Maker.
Alternatives to Cancellation
Before you cancel, consider if there are alternatives to completely ending your subscription. Canva may offer different plans that better suit your needs or budget. Additionally, pausing your subscription, if available, could be a temporary solution if you’re not ready to commit to cancelling. Weigh your options carefully to make the best decision for your circumstances.